Refund Policy for Tracey Jones Academy.


Thank you for using our online platform. We strive to provide a seamless and satisfactory experience for all our users. To ensure transparency and clarity, we have established the following refund policy:

1. Eligibility for Refunds:
1.1. Refunds will be considered for purchases made through our platform within the last [7] days.
1.2. Refunds are only applicable to products or services that are explicitly mentioned as refundable at the time of purchase.
1.3. Customized or personalized products or services may not be eligible for a refund unless there is a manufacturing defect or an error on our part.
1.4. Refunds will be issued to the original payment method used during the purchase.

2. Refund Process:
2.1. To request a refund, please contact our customer support team through the designated channels, providing your order details and a clear explanation for the refund request.
2.2. We reserve the right to assess each refund request on a case-by-case basis and may request additional information or evidence to assist in the evaluation process.
2.3. Once your refund request is received and approved, we will initiate the refund process within [7] business days.
2.4. Please note that the time it takes for the refunded amount to be reflected in your account may vary depending on your payment provider.

3. Non-Refundable Items or Services:
3.1. The following items or services are generally non-refundable:
– Digital products or services that have been accessed or downloaded.
– Products or services that have been used, consumed, or partially consumed.
– Products or services that have passed the specified refund eligibility period.
3.2. Exceptions may apply in cases of product defects, service failures, or other circumstances at our discretion.

4. Cancellations and Subscription Refunds:
4.1. For subscription-based services, you may cancel your subscription at any time. Cancellations will be effective from the next billing cycle, and no further charges will be applied.
4.2. Subscription fees already paid are generally non-refundable unless there are extenuating circumstances, such as service disruptions or failures on our part.

5. Policy Modifications:
5.1. We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our platform.
5.2. It is your responsibility to review the refund policy periodically for any updates or changes.

Please note that this refund policy is intended to provide a general framework. Specific terms and conditions may apply based on the nature of the product, service, or circumstances surrounding the purchase. For any further information or clarification regarding refunds, please contact our customer support team.

Last updated: June 2023


Tracey Jones


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Company Information

Tracey Jones Academy part of Chrysalis Mindset Coaching Ltd.

Co Reg No. 10212871

VAT No. GB345770679


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